ITIL® Training And Certification
IT Infrastructure Library (ITIL)® is the most widely adopted approach for IT Management globally. It provides a practical framework for identifying, planning, delivering and supporting IT services.
Our ITIL certification courses are designed to help you earn your ITIL certification. We offer a wide range of courses, from basic awareness and ITIL implementation to expert level of ITIL Certification.
Training Program Outline
- Exploring ITIL principles to reduce hardware failure.
- Leveraging ITIL processes for software deployment.
- Enhancing competitive advantage with ITIL Service Strategies.
- Increasing organizational value with ITIL contributions.
- Generating efficient audits through ITIL maturity.
- Daily exam practice and review sessions.
- Taking the ITIL v3 Foundation Certification exam.
- ITIL Fundamentals.
- Origins, development and governance.
- Defining IT Service Management .
- Reviewing the structure and scope of the Foundation Certification Examination .
- People, process, technology and partners .
- The Five Core Processes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Who Should Attend?
Those who want to achieve ITIL v3 Foundation Certification. General IT knowledge is assumed.