ITIL Certification

ITIL® Training And Certification

IT Infrastructure Library (ITIL)® is the most widely adopted approach for IT Management globally. It provides a practical framework for identifying, planning, delivering and supporting IT services.

Our ITIL certification courses are designed to help you earn your ITIL certification. We offer a wide range of courses, from basic awareness and ITIL implementation to expert level of ITIL Certification.

Training Program Outline

  1. Exploring ITIL principles to reduce hardware failure.
  2. Leveraging ITIL processes for software deployment.
  3. Enhancing competitive advantage with ITIL Service Strategies.
  4. Increasing organizational value with ITIL contributions.
  5. Generating efficient audits through ITIL maturity.
  6. Daily exam practice and review sessions.
  7. Taking the ITIL v3 Foundation Certification exam.

Course Content:

  • ITIL Fundamentals.
  • Origins, development and governance.
  • Defining IT Service Management .
  • Reviewing the structure and scope of the Foundation Certification Examination .
  • People, process, technology and partners .
  • The Five Core Processes:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Who Should Attend?

Those who want to achieve ITIL v3 Foundation Certification. General IT knowledge is  assumed.